Refund Policy
Last updated: February 2, 2025
This Refund Policy applies to all services provided by Mailcute Ltd. through https://tosvg.com
Refund Policy Overview
At Mailcute Ltd., we want you to be completely satisfied with your purchase. If you are not satisfied with our service, you may request a refund within the specified timeframe outlined below.
Refund Timeframe
You may request a full refund within 14 days of your initial purchase or subscription renewal. Refund requests made after this period will be reviewed on a case-by-case basis.
Payment Processing
All payments are processed securely through Paddle, our authorized payment provider. Refunds will be issued to the original payment method used for the purchase.
How to Request a Refund
To request a refund, please contact us at [email protected] with your order details and reason for the refund request. We aim to process all refund requests within 5-7 business days.
Refund Eligibility
Eligible for Refund
- Subscription plans within 14 days of purchase
- Subscription renewals within 14 days of renewal date
- API credits purchased within 14 days
- Services not rendered as described
- Technical issues preventing service usage
Not Eligible for Refund
- Requests made after 14 days from purchase/renewal
- Partial refunds for used subscription periods
- Free trial conversions (no payment made)
- Services already fully consumed or used
- Abuse of the refund policy
Frequently Asked Questions
How long does it take to receive my refund?
Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Can I get a partial refund?
We generally do not offer partial refunds. However, special circumstances may be considered on a case-by-case basis.
What happens to my account after a refund?
After a refund is processed, your subscription will be cancelled and your account will be downgraded to the free tier. Any unused API credits will be forfeited.
Can I cancel my subscription without a refund?
Yes, you can cancel your subscription at any time from your dashboard. Your access will continue until the end of your current billing period.
Contact Us for Refunds
If you believe you are eligible for a refund or have any questions about our refund policy, please don't hesitate to contact us. We're here to help!
Email: [email protected]
Legal Entity: Mailcute Ltd.
Website: https://tosvg.com
Last Updated: February 2, 2025